Refund not processed since 29 August 2018

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  fixiedustmy · Member · Oct 9, 2018 at 4:02 pm

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  I have asked via Live Chat on a refund – and that it would take about a month. I STILL HAVE NOT RECEIVED ANY REFUND YET!!!! And as I can’t CHAT or EMAIL I do not know where to go. Any advice would be helpful!

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  neelgajjar · Member · Oct 9, 2018 at 5:07 pm

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  I have added “modlook” tag for the staff assistance. You will get a reply soon from the staff.

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  supernovia · Staff · Oct 9, 2018 at 11:48 pm

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  Hi @fixiedustmy, can you check with your bank on this? I can see you cancelled your upgrade minutes after you purchased it. With the same-day cancellations, the charge will often just be removed or voided rather than refunded. Depending on how your bank displays that, it may not show up on your statement at all.

  Please get in touch with them, then let us know if you need more help.

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  fixiedustmy · Member · Oct 11, 2018 at 3:46 pm

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  Hello, last I spoke to your customer service consultant she mentioned that it would take a month rather than what you have quoted. It has not been put back in or ‘canceled’ from my banks side as they are waiting for your end.

  So yes, I do need more help. Thanks!

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  supernovia · Staff · Oct 12, 2018 at 9:01 pm

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  I see. Well, we can look at that for you if you’d like. Charges that were fully funded then refunded can take a few days or longer, depending on routing. But in my experience it typically just voids when you cancel immediately. Can you confirm whether you have asked your bank?

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  fixiedustmy · Member · Oct 14, 2018 at 8:24 am

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  Yes, they mentioned they couldn’t find a refund transaction for WordPress or an amount that matches the amount charged – being refunded. Do you have another company name it could be under?

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  fstat · Staff · Oct 14, 2018 at 9:07 am

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  Hi there,

  On your Billings page (https://wordpress.com/me/purchases/billing), you can find the refund receipt. That receipt has a transaction ID that you can give to your bank to help them locate the funds.

  If this still doesn’t work or you have more questions, just let me know and I’ll be happy to help!

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  fixiedustmy · Member · Oct 17, 2018 at 3:53 pm

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  it did not, but nevermind. I will just leave it – this is too much of a hassle, but sure will not be getting another account here.