Refund not processing

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  virginiagaffett · Member · Sep 25, 2020 at 6:43 pm

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  I had requested a refund over two weeks and still have not seen it reflected in my account. How can I get an update?

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · Sep 25, 2020 at 7:20 pm

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  Hi virginiagaffett

  I am tagging this thread as ‘modlook’ for staff attention. Please wait for some time they will let you know the status of your refund.

  Refunds usually take 10-12 business days to show up in your statement. International refunds can take even longer. For more information on refunds please refer to the link below:
  https://wordpress.com/support/manage-purchases/#faq-refunds

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  staff-blorbo · Staff · Sep 25, 2020 at 10:39 pm

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  The refund was sent the same day as the purchase, so your credit card provider may have process it as a reversal, meaning the original charge may have simply been removed.

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  virginiagaffett · Member · Sep 27, 2020 at 5:20 pm

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  The charge is still present on my account

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  kokkieh · Staff · Sep 28, 2020 at 5:46 am

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  Hi there,

  To which charge are you referring? For what amount?

  We processed a refund for you on 7 September for the $84.72 renewal cost of your plan. You can see the receipt with a transaction ID from our payment processor here:

  https://wordpress.com/me/purchases/billing/

  Please follow up with your bank and provide them with that transaction ID so they can check for the refund on their system. If they need a ARN number, let us know and we can send you that via email.

  You did not cancel your domain, rpgconnected.com, so the $18 renewal cost of the domain was not refunded. It is no longer possible for us to refund that domain.