Refund not received

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  sohn0119 · Member · Aug 29, 2017 at 11:29 pm

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  Hi, I applied for a refund for wordpress premium on July 26, 2017. However, I have not received the refund payment yet.

  The blog I need help with is: (visible only to logged in users)

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  labifrancis · Member · Aug 30, 2017 at 12:31 am

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  Hi there,

  Plans can be refunded within 30 days of purchase and domains within 48 hours of registration.

  I have tagged this thread with modlook to get a staff reply concerning your application. Please be patient and you will be attended to shortly.

  How do I get a Moderator/Staff reply for my question? I have done this for you.

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  gemmacevans · Member · Aug 30, 2017 at 8:05 am

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  Hi sohn0119,

  Our system shows we issued a $129 refund on July 26, 2017. You can view a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  A refund has been sent from our end so the next step is to contact your bank and ask if there are any processing delays at their end — processing times vary from bank to bank and international refunds (outside the US) can take a little longer in some cases.

  The transaction ID on the refund receipt will help your bank locate the refund on their system.

  Let me know how you get on.

  Thanks!