Refund not received

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  karleengaylemalate · Member · May 18, 2020 at 9:27 am

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  I have purchased an upgrade for my domain last May 5 but decided to cancel it right away because I couldn’t afford to buy the annual plan. I have not received the refund until now. What should I do?

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  supernovia · Staff · May 20, 2020 at 10:24 pm

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  Hi @karleengaylemalate, I can see the refund was sent as a reversal. Since you cancelled immediately after purchasing, the refund may not appear at all — the entire charge might have simply been voided.

  Please contact the bank directly to confirm how they would display a voided charge, then let us know if you need more help.