Refund not received

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  robertdrury · Member · Apr 9, 2016 at 2:26 pm

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  I was due a refund for some domain mapping, but it hasn’t bene received after two weeks. When can I expect it?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 9, 2016 at 6:43 pm

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  I typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  evarlese · Member · Apr 11, 2016 at 12:02 pm

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  Hi Robert,

  Thanks for reaching out about this! I just took a look at your account and it looks like, when you canceled the domain mapping, the refund didn’t go through automatically, so it wasn’t processed.

  I’ve just refunded your purchase for you. Refunds can take up to a week to come through, but it’s usually faster than that. If you’re still not seeing the refund by the end of the week, please don’t hesitate to reach back out.