Refund not received

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  lynnmgiryama · Member · Apr 3, 2024 at 1:55 pm

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  hi I cancelled my creator plan before the two weeks, I received an email from you that it is successful but the refund is failing from my end .

  my bank says that you initiated an authorization request for the refund instead of initiating the financial advice directly.

  for me to receive the refund, my bank requested I ask you to process the refund as a Financial Advice and not as an Authorization Request.

  Or request for an ARN(Acquirer Reference Number) number to enable them to do a chargeback.

  please help!

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · Apr 4, 2024 at 7:02 pm

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  Hi there!

  I just checked our records and confirmed that we refunded $177.48 and $89.09 on April 2, 2024. Note that some banks/credit card companies may take 7-10 business days to process refunds on their end, so it’s possible they are not seeing the refund status yet.

  We kept $13.92 since you didn’t cancel the domain leanwithlynn.com. The domain is active, and you can use it with another host if you prefer. Here’s how to point your domain to a different hosting provider.

  For the refunds, I sent you the ARN via email. Feel free to forward those to your bank so that they can investigate it further.

  Thanks!

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  lynnmgiryama · Member · Apr 10, 2024 at 4:48 pm

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  refund received, thanks for your prompt action