REFUND NOT RECEIVED

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  uniplusstreetfoundation · Member · Feb 25, 2025 at 11:52 pm

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  I purchased a premium WordPress website a month ago but was dissatisfied with the service. I immediately canceled my subscription and requested a refund. I received an email confirming that the refund had been processed and that the funds would be returned within 7-10 working days. However, it has now been a month, and I have yet to receive the refund. Could there be an issue causing this delay?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  taiwanbrown · Member · Feb 26, 2025 at 2:44 am

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  Hello,
  
  As per the guide at https://wordpress.com/support/refunds you should also see a record in your Billing History, https://wordpress.com/support/billing-history/
  
  Can you check for an entry?
  
  More info: https://wordpress.com/support/refunds/#where-do-i-get-my-refund