Refund not received yet

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  majid436 · Member · Feb 4, 2014 at 1:04 pm

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  I have not received my refund of $199 and $99 after canceling the premium package and the business package within 30 days. When should I receive the funds back?

  The blog I need help with is: (visible only to logged in users)

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  eurello · Staff · Feb 4, 2014 at 10:30 pm

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  Hi there,

  I don’t see that you’ve purchased any upgrades with this user account, other than $18 for domain majidb.com. Do you have a second WordPress.com user account? Can you link me to a blog associated with that account, so I can take a look?

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  majid436 · Member · Feb 4, 2014 at 11:44 pm

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  Hello,

  There were 2 payments. One was for $99 for a Premium account on 1/27/14 for http://www.manupmyhealth.wordpress.com using PayPal. And then on 1/28/14, I paid $199 for a Business account for the same website. I have now moved the URL management of http://www.manupmyhealth.com to Bluehost, so maybe that’s why you are not able to see it in my records. Thanks for your help.

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  eurello · Staff · Feb 5, 2014 at 3:25 pm

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  Ok, thanks, I found it. However, these upgrades are owned by a different WordPress.com user account, manupmyhealth. Can you log out of your current account, log back in as that one, and then reply here? Then I can help you with your refunds.