Refund not received yet

• 

  randaroshdy21 · Member · May 15, 2022 at 9:23 am

  • Copy link
  • Add topic to favorites

  Hi ! I haven’t received my refund till not. It has been submitted on 1st of May, 2022.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staartmees · Member · May 15, 2022 at 9:56 am

  • Copy link

  An international refund can take some time, https://wordpress.com/support/refunds/#how-to-get-a-refund

• 

  fstat · Staff · May 15, 2022 at 2:18 pm

  • Copy link

  Hi there,

  I checked your account and saw that the refund has been processed on our end. Please follow up with your bank. You can provide them with the transaction ID that appears in the refund receipt as a reference.

• 

  randaroshdy21 · Member · May 23, 2022 at 5:08 pm

  • Copy link

  Hi,

  I have checked with the bank and just received the reply today that there o refund has been sent to my debit card in May… Could you please advise ?

  Thanks,

• 

  staff-blorbo · Staff · May 23, 2022 at 6:33 pm

  • Copy link

  Hi there, I took a look at our logs, and these were processed by your bank as reversals, meaning the original transactions would have simply been removed.

  Would you please double-check that?