Refund Not received yet

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  edenyamit27 · Member · Dec 27, 2023 at 10:09 am

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  I still havent received my refund.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Dec 28, 2023 at 7:55 pm

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  Hi there,
  
  To confirm, this is for your domain registration subscription? I see the refund was processed back on 12/5. We released the funds back to your bank, and they are no longer with us. I would contact your bank about this.
  
  Sometimes, they can see pending transactions you do not see on your end. Also, the refund could take longer, depending on your bank and the country in which you reside. Please reach out to them and let us know what you find out.

  Thanks,

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  edenyamit27 · Member · Dec 30, 2023 at 3:55 am

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  Thank you! I will ask them about this.

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  edenyamit27 · Member · Jan 1, 2024 at 2:31 am

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  Can I ask for the Acquired Ref Number? My bank is asking for it so they can easily track the transfer.

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  fstat · Staff · Jan 2, 2024 at 9:36 am

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  Hi there,

  We processed your refund on the very same day you made your purchase so there is no ARN (Acquirer Reference Number). Due to this, your credit card provider might have treated it as a reversal, which means that the original charges may have been simply removed.

  I recommend reaching out to your bank or credit card company to verify if this is the case for that charge.

  If you need any further assistance, please don’t hesitate to ask. We’re always here to help.