Refund not recieved

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  rayradservices · Member · May 8, 2018 at 7:55 pm

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  Hello,

  I processed a refund over a week ago and have yet to receive it. I no longer have access to direct support as my plan was disabled.

  Not sure where to go with this…

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  akumarjain · Staff · May 8, 2018 at 8:45 pm

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  Quoting from https://en.support.wordpress.com/refunds/ page:

  You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about ten days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

  Depending on when you canceled, you might have to wait for some more time before the refund reflects in your account. Did you consult your financial institution to know the status?

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  staff-doublebassd · Staff · May 8, 2018 at 10:02 pm

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  Hi there,

  Refunds take about 10 business days and it has only been 7 since yours were processed. If you do not see anything posted to your account by the end of the week, please let me know and I will contact our Payments team about this.

  Thanks!

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  rayradservices · Member · May 12, 2018 at 2:35 am

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  It’s now Friday and I still have yet to receive a refund.

  Thanks for getting back to me.

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  staff-zinnia · Staff · May 12, 2018 at 6:14 pm

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  rayradservices – Which site are you inquiring about? Please share the URL. Refunds take up to ten days.

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  rayradservices · Member · May 12, 2018 at 11:58 pm

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  It’s been more than ten days. The site was RayRad.Services .

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  gemmacevans · Member · May 13, 2018 at 7:25 am

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  Hi rayradservices,

  I’ve looked into this further and your plan was purchased and refunded on the same day. When this happens, banks will sometimes remove the original payment from your statement rather than showing two separate debit and credit amounts.

  The refund has been sent from our side, so I recommend contacting your bank to check whether they have removed the original charge rather than showing a refund. They should also be able to tell you whether there are any delays in processing on their end.

  I’ll be here if you have any questions.