refund not showing

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  sunshineandlemondropsblog · Member · Mar 5, 2017 at 2:32 am

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  Hello, I bought a basic hosting package and realized I made a mistake. I immediately tried to cancel the transaction. I am showing a partial refund for $9 but I an not showing a refund for the $35.88 for the domain

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 5, 2017 at 2:33 am

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  It’s actually the other way around but not to worry. I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  sunshineandlemondropsblog · Member · Mar 5, 2017 at 2:35 am

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  Thank you!! I am so confused.

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  staff-ozmodiar · Staff · Mar 5, 2017 at 5:46 am

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  I have processed the rest of that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you and our apologies for any inconvenience.

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  sunshineandlemondropsblog · Member · Mar 5, 2017 at 5:50 am

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  Thank you rootjosh. Have I now lost the domain name for good? I am trying to use it at woordpress.org but it is saying that it is taken now.

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  staff-ozmodiar · Staff · Mar 5, 2017 at 3:58 pm

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  The domain will be unavailable for some time. Domains that are registered and quickly canceled are held by the registrar as an anti fraud measure.

  I can try and reverse the cancellation if you like.

  While it may sound silly given that I just processed the refund that you requested, if successful, you will need to re-purchase the yearly domain registration. Then you will be able to use the domain here on WordPress.com or point your domain to a new webhost using these instructions:

  Change a Domain’s Name Servers

  And once 60 days have passed, you will be able to transfer the registration to a new registrar using these instructions:

  Transfer a Domain to Another Registrar

  Let me know what you would like to do.

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  sunshineandlemondropsblog · Member · Mar 5, 2017 at 4:12 pm

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  I am learning a lot as I go here. Okay, it seems like it would be best to have you reverse the cancellation so that I can get the domain name back. Please do try to reverse the cancellation for me.
  Thanks so much.

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  staff-ozmodiar · Staff · Mar 6, 2017 at 6:05 am

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  I am sending you an email to the address associated with your WordPress.com account. Please let me know if you do not receive it.