Refund not working.

• 

  adventurer21 · Member · Nov 13, 2016 at 1:35 am

  • Copy link
  • Add topic to favorites

  I had first upgraded to personal plan at A$47.88 then upgraded further to premium at A$81.12 – now I have decided to cancel subscription fully but unsurprisingly it says I’d get refund of only A$64.12. This is very unsettling and I’m unable to email support now that I do not subscribe anymore. Please assist and fix it, thanks! I want proper FULL refund ASAP.

• 

  timethief · Member · Nov 13, 2016 at 3:15 am

  • Copy link

  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  adventurer21 · Member · Nov 13, 2016 at 3:41 am

  • Copy link

  1. The domain URL was harshavardhanmoghe.com
  2. The underlying .wordpress.com URL was harshavardhanmoghe571.wordpress.com
  3. The username account I used to register this underlying wordpress.com blog and purchased upgrades for is me – hvmoghe

  Please note that both URLs were deleted so they do not exist but the refund issue is outstanding and unsettling.

• 

  kokkieh · Staff · Nov 13, 2016 at 4:10 pm

  • Copy link

  Hi there,

  I’ve refunded the remainder of your payment.

  Note that in future if you purchase an upgrade for the wrong site, we can help you move it to the correct one. You don’t need to cancel and refund and then purchase it again for another site.