Refund Now

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  silversutra1 · Member · Jan 18, 2015 at 2:47 pm

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  Hey guys

  You can’t expect me to believe that you can’t make the cancel and fund button work on your site.

  You have the ability to easily extract money but when a refund is needed everything breaks. Come on.

  Please resolve this in 24hrs or I will have to contact your senior staff about this.

  The blog I need help with is: (visible only to logged in users)

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  bronweneas · Member · Jan 18, 2015 at 3:51 pm

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  me too!! what the heck!

  breakingtraditionfilm.com!! please respond!

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  kathrynwp · Staff · Jan 19, 2015 at 8:26 pm

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  silversutra1 – sorry you had trouble with the cancellation process. Could you please confirm that you would like the theme Zuki removed from the site silversutradotcom.wordpress.com ? Let me know and I’ll be glad take care of this for you.

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  kathrynwp · Staff · Jan 19, 2015 at 8:28 pm

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  bronweneas – it looks like you’ve already cancelled and been issued refunds for both Promenade and Gallery on breakingtraditionfilm.wordpress.com. Refunds can take 1-2 weeks to be reflected on your account. Just let me know if you are having trouble with any other theme refunds.

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  silversutra1 · Member · Jan 19, 2015 at 8:29 pm

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  I confirm

  -thanks

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  kathrynwp · Staff · Jan 19, 2015 at 8:32 pm

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  silversutra1 – all done! If you need anything else, just let us know.