Refund of automated payment

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  bloodbreathbone · Member · Aug 20, 2016 at 11:18 am

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  I tried to stop a payment to WordPress on the day the ‘pre-authorisation’ figure appeared on my Paypal account. I thought the correct process was to contact Paypal and stop the payment. They failed to do this, so I raised a dispute with my credit card provider. I then received an email from WordPress saying that if I cancelled the dispute I would receive a refund. I’ve cancelled the dispute but still havent received a refund. Can anyone point me in the direction of how to get a refund? The help pages say to visit here, but AFAIK, this is a forum, not a support area :(

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Aug 21, 2016 at 5:32 pm

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  I’m sorry to hear that you were having trouble getting this refund. That is not what we aim for!

  I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you.

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  bloodbreathbone · Member · Sep 3, 2016 at 10:48 pm

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  Hi. Ive waited 10 business days but have still not received a refund as advised. Please can you let me know where it is in the system?

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  staff-ozmodiar · Staff · Sep 5, 2016 at 11:33 pm

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  I apologize for the trouble. I believe this may have something to do with the canceled dispute. We are looking into it and I will let you know as soon as we have tracked down the issue.

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  staff-ozmodiar · Staff · Sep 6, 2016 at 7:39 pm

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  I’m afraid I have bad news. While it looked like the dispute was canceled on our end, it turns out that it is still pending a response from your bank. So, our hands are tied until they complete the dispute process. Frustratingly, this can take up to 1-2 months.

  You might try contacting your financial institution and asking them if there is anything they can do to speed up the process.

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  bloodbreathbone · Member · Sep 8, 2016 at 8:50 pm

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  That’s rather annoying. I received an email from WordPress asking me to cancel the dispute to that you wouldnt be charged the $20.. sigh. Thanks for helping so promptly. I will contact my financial institution.
  If I did nothing, would it automatically get refunded, or do I need to ask again in a month?
  Thanks!

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  staff-ozmodiar · Staff · Sep 10, 2016 at 5:29 pm

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  If the bank decides in your favor, it should be automatically refunded. If not, then I expect you’ll need to talk to us again, I’m afraid.

  Again though, I’d encourage talking to your financial institution and seeing if they can hurry things along.