Refund of business premium account

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  kufc13 · Member · Nov 19, 2016 at 4:06 am

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  I believe I have completely canceled out my premium account service. For various reasons I was not satisfied with this service. Would love to chat with someone directly about this but this does not seem to be an option and is part of the reason I’m leaving wordpress altogether. Is there a way I can speak to someone re: a reimbursement of services?

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  timethief · Member · Nov 19, 2016 at 4:10 am

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  Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Canceling upgrades
  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Your billing history will be at Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/

  All support docs are at https://en.support.wordpress.com/
  Search for getting help https://en.support.wordpress.com/?s=getting+help
  Results Help! Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:

  help@wordpress.com