Refund of cancelled order

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  bharath0412 · Member · Jul 24, 2018 at 8:24 am

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  Hi Team, i have cancelled one of the order but havent recieved the refund, its been 4 months already.

  The blog I need help with is: (visible only to logged in users)

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  shubhammjain · Member · Jul 24, 2018 at 8:40 am

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  Hi there,

  I’ve added ‘modlook’ tag in sidebar for staff assistance. Staff will soon help you.

  In order to help you better, please verify receipt for the refund here:
  https://wordpress.com/me/purchases/billing/

  For information about refunds please visit below article:
  https://en.support.wordpress.com/refunds/#how-will-you-refund-my-payment

  Thanks!

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  kokkieh · Staff · Jul 24, 2018 at 8:59 am

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  Hi there,

  We refunded your payment of $96 on 12 March 2018. You can see a receipt for that transaction, including a transaction reference from our payment processor, here:

  https://wordpress.com/me/purchases/billing/28415851

  If that refund is not reflecting in your bank account yet, please contact your bank directly to enquire, and give them that transaction code as a reference.

  It’s also possible that your bank just removed the original charge from the statement instead of adding a new entry for the refund – I see you requested the refund less than an hour after you’d made the payment, and if you do it that quickly banks often just cancel the original entry for the charge. So also get a new bank statement for March and check if the original transaction is still showing there.