Refund of cancelled Payment

  • Unknown's avatar
    findingadmin · Member ·

    Instantly after upgrading to the Personal Plan I cancelled the transaction, as the services of the plan do not coincide with my interests.

    Although a full refund was assured, the payment for the plan was drawn from my account today.

    Just to prevent misunderstandings, I want to make sure that the cancellation worked out. Does the refund take place with a second transaction onto my account or was the cancellation not registerered?

    Thank you in advance for your help.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    themagicrobot · Member ·

    Although things can happen instantly on the Interweb, banking still happens in real-time and this support document https://en.support.wordpress.com/refunds/ says:

    You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about a week to appear on your statement. For credit card refunds, it may take 5-7 business days to appear on your online bank account or in 1-2 billing statements.

  • kokkieh · Staff ·

    Hi there,

    I can confirm your refund was issued. You can also see a receipt with a transaction reference from our payment processor in your billing history here:

    https://wordpress.com/me/purchases/billing/

    But it won’t show in your statement again until your bank finishes processing the refund which, as @themagicrobot pointed out already, typically takes about 10 business days; longer if you’re at a non-US bank.

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