Refund of domain mapping
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I would like a refund of $17 for domain mapping as I am not using the website and it it within the refund period.
The blog I need help with is: (visible only to logged in users)
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The contact form sometimes redirects users back to the forum (especially if the user is contacting from another account than the one originally used for the upgrade). So just in case, I’m tagging this thread “modlook” so that a staff member takes a look.
Please note that today is a holiday in the United States (Thanksgiving), so it might take longer than usual to get a staff member’s assistance. Thank you for your patience.
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@emhazeldean
Refunds
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.Note: It takes from 1 – 2 weeks for the refund to be received.
Canceling upgrades
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgradesWe need details please.
1. What is the domain URL? Do you want to use the domain URL on another site?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased? -
I have processed the rest of that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.
Please let me know if there is anything else I can do for you and our apologies for any inconvenience.
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