Refund of my domain

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  zanatta22 · Member · Feb 7, 2023 at 9:09 pm

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  I would like to get my refund of my domain that I already though not longer existed because I canceled my account 2,5 years ago. Can someone please help me I got charged $19.86 of my account. Thank you

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Feb 7, 2023 at 10:02 pm

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  Hi there,

  I do not see any upgrades under your @zanatta22 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that rafaelzanattaennes.com is registered at WordPress.com but is under a different account and not your @zanatta22 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once we’ve connected you to the correct account we’re happy to help you manage your upgrades and make any cancelations, thanks!