Refund of my premium plan

  • Unknown's avatar
    sarham0101 · Member ·

    Hi I get this message when I canceled my premium plan since 29jan.
    Until now I didn’t receive my refund.

    The following upgrades have been cancelled and C$137.97 refunded:

    WordPress.com Premium on https://hmshopcenter.wordpress.com
    Domain: hmshopcenter.com
    Your refund has been sent to the method of payment that you used for your original purchase. You will receive it in 7-10 business days. If you paid with a credit card, this may appear as a credit/refund on your statement, or the original charge will show as reversed, which would simply remove the original charge from your statement – depending on your bank. If you paid via PayPal, you’ll see the refund in your transaction history.

    If you have any questions, or don’t receive the refund, please contact support.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • yamphoenix · Staff ·

    Hi!

    I checked your transaction details, and the refund was likely processed as a reversal. This means the refund was issued before the original charge was settled with the bank, so the original charge will simply disappear from your bank statement without a refund being issued. You may want to check with your bank for confirmation.

    Let us know if you have any questions.

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