Refund of payment automatically debited
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I have wrongly been charged for purchase of premium plan. I am not using my domain from last 6 months and now received a msg for renewal of my service for 99$.
I have not requested for renewal of my plan but it got deducted automatically.
I want full refund for this as i am not in need of this at all.
My blog address is https://cricketozzz.blog
The blog I need help with is: (visible only to logged in users)
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Did you carry through and you use the appropriate process found here at Canceling and Refunding Purchases https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel and request a refund?
Did you also cancel auto-renew https://en.support.wordpress.com/manage-purchases/#auto-renew?
Canceling and refunding purchases
There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
• WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
• The refund period for Domain Registrations and Renewals is 48 hours.
• It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.Canceling domains
It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.If you want Staff to investigate you must provide specifics.
What is the URL of the domain?
Which wordpress.COM plan did you purchase?
Which wordpress.COM site did you purchase it for? -
OOPS! Please ignore what I said as Staff are already helping you here https://en.forums.wordpress.com/topic/refund-2606?replies=6#post-3090092 in the duplicate thread.
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If Staff do not respond to you in the other thread then read and act on what I posted above please.
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Hi there,
I see that you have already canceled and started the refund on the premium plan.
I can definitely cancel the domain subscription for you also and issue a refund.
So that we are on the same page, once you decide to cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it.
If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site
https://en.support.wordpress.com/transfer-domain-registration/
For more information on using the domain elsewhere, please see:
https://en.support.wordpress.com/domains/move-domain/
Just wanted to give you a heads up!
Let me know if you want to proceed with the cancellation.
Thanks!
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