Refund of premium plan

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  abraxastv · Member · Jun 10, 2018 at 9:22 am

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  I removed the premium plan from WordPress.com I’d like to get a refund of the $60, 12 month plan upgrade.

  The blog I need help with is: (visible only to logged in users)

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  catkiinson · Staff · Jun 10, 2018 at 9:59 am

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  Hi,

  You can follow the refunds process here: https://en.support.wordpress.com/refunds/

  Please note: For plans and all other purchases, you must cancel within 30 days of purchase to receive a refund.

  Hope this helps :)

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  staff-zinnia · Staff · Jun 10, 2018 at 12:04 pm

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  Good morning –

  I can see that the upgrades were cancelled but where I would normally find the refund information, it’s not there. Mystery! So, I’ve asked our payment team to take a look and help me out with this one.

  I’ll be in touch as soon as I hear back from them.

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  staff-zinnia · Staff · Jun 18, 2018 at 3:15 pm

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  Good morning –

  There was an error with the initial purchase and when checking with your bank they should be able to confirm that we never processed a charge for the purchase. This is also why a refund was not issued. Write back to me here with any other questions about this.