Refund of purchase

  • Unknown's avatar
    olangold · Member ·

    Have not received the refund of my purchase and it has been canceled please help on this

  • staff-mckluskey · Staff ·

    Hi there!

    I can see three recently refunded purchases. Two of them were processed as a reversal.

    This means the refund was issued before the original charge settled with the bank, so the original charge should have simply disappeared from your bank statement without a refund being issued.
    Please check your statement to see if the original issue is still there and in case of doubts, reach out to your bank for more details.

    As for the last refund, it has already been processed but it may take up to 10 working days to appear on your statement so please give it some time.

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