Refund of theme not working

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  msrodgers83 · Member · Oct 14, 2014 at 1:21 pm

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  I am trying to get a refund on the Standard theme which I am no longer using, however when I click refund, a window pops up with no further options. It has been under 30 days since purchase.

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Oct 14, 2014 at 4:45 pm

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  Hi Margaret,

  Sorry for the trouble with that refund! Our team is looking into why that process isn’t working correctly.

  I went ahead and cancelled your Standard theme purchase and issued a full refund. (Please note it can take 1-2 weeks for refunds to appear on your bank statement.) Please let me know if I can do anything more to help with that. :)

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  msrodgers83 · Member · Oct 17, 2014 at 10:18 am

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  Thank you! It has been processed.