Refund on 99.00 Upgrade
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I purchased an upgrade for my site. However, though I cancelled it beforehand, I recently got a receipt stating that I had been charged. How do I obtain a refund?
The blog i did it under was elexiobonline.wordpress.comThe blog I need help with is: (visible only to logged in users)
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Provided you are logged in under the same username account that purchased the upgrades, you can request a refund from your dashboard > Store > My Upgrades
There is also where you can click the “disable auto-renew” link.WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received. -
Hi there,
The upgrade for elexiobonline.wordpress.com was purchased by a different WordPress.com user. Can you please log in to the account used to purchase the upgrade and reply here — I’m not able to discuss the details of the upgrade except with the user who made the purchase. Thanks!
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The problem is ..after I had requested a refund..I cancelled that account so I just wanted to know if it has or will be refunded. Thanks ..I also have the email receipt that was sent to me if that helps. So I can email it to you so you can verify the status.
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Hi there,
Since your username elexiobaillou isn’t the one that purchased the upgrade for elexiobonline.wordpress.com, I can’t discuss the details of the upgrade. However, I did resend a receipt with the latest details about that upgrade to the user who purchased the upgrade. You can reply directly to that email with any questions.
If you don’t get that email, please let me know!
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