Refund on business account

  • Unknown's avatar
    vikingfilmservices · Member ·

    We purchased a $99 account and then upgrades to business. We received a partial refund for the business account but not the $99. It says we have a free account so I assume the rest would be coming at a different time?

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    You need Staff to make a billing adjustment. I believe this is done at the time of renewal but I could be wrong.

    I tagged this thread with modlook in the sidebar for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel an upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Know that if you cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it so if you want to keep it and use it on another site please let Staff know that.

    I suggest that you do nothing until Staff respond here and provide instructions.

  • kokkieh · Staff ·

    Hi there,

    It looks like your original Premium purchase wasn’t refunded. I’ve processed that refund now, so you should see it in your account in a few days.

    Let me know if you need help with anything else.

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