refund on payment

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  gdst1872 · Member · Mar 31, 2014 at 2:51 pm

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  Hi there,

  Please see a closed request at the beginning of the year. I did specify to please contact (email visible only to moderators and staff) and I have only just found this response in my junk mail.

  I am giving my confirmation now, so please refund the $99 that was incorrectly taken from our account.

  Many Thanks.

  ——–

  WordPress.com Premium – charged auto automatically when auto renewal off
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  gdst1872
  Member
  Jan 16, 2014, 1:56 PM

  Hi there,

  On the 29th of December you have taken $99 from our company credit card without our authorisation (please note auto renewal was and is not enabled on this upgrade and Manual renewal is clearly selected).

  Please return the $99 to the card as we do not wish to renew this upgade.

  Many thanks

  Justin Morris

  The blog I need help with is gdst1872.wordpress.com.

  gdst1872
  Member
  Jan 16, 2014, 1:57 PM

  Sorry – I gave you the incorrect email address the address should be (email visible only to moderators and staff).

  kevmarsden
  Staff
  Jan 16, 2014, 8:29 PM

  Hi Justin,

  Please verify that you want to cancel the renewal of the Premium bundle for gdst1872.wordpress.com, including the domain mapping for newcastlehighschool.co.uk.

  With your confirmation, I’ll cancel the renewal and issue a refund. Thanks!

  Topic Closed

  The blog I need help with is: (visible only to logged in users)

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  melissaelsborg · Member · Mar 31, 2014 at 3:04 pm

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  Hi there,
  March the 19.’th 2014, I created a blog on wordpress.com
  I didn’t know how to handle anything on the website, and wanted therefore to try a premium membership (As I recall, there is a 2 week-trial for new users) So I did.
  Last night I got an email from my bank, telling me that 299 dollars was taken off my account from this website.

  number 1 problem; It hasn’t been 2 weeks before Wednesday

  2) I can’t find prove anywhere that the money has been paid. Which means, I am still not a premium user, and my billing history tells that nothing has been billed.

  3) I don’t WANT TO be a premium user. Especially not the most expensive one.

  Therefore, is there some way to cancel the renewal and get refund? I really can’t afford paying so many money to something I don’t even know how to use..
  Thank you

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  timethief · Member · Mar 31, 2014 at 3:29 pm

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  @melissaelsborg
  Stop thread hopping please or your request may fall through the cracks. return to https://en.forums.wordpress.com/topic/refund-for-trialperiod?replies=2#post-1720036 where you have been answered.