Refund on purchase.

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  soevereinifs · Member · Mar 7, 2016 at 7:14 am

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  Hi,

  I ordered a premium theme and premium account. After a week we decided we would shift towards wordpress.org. I requested three refunds for theme and the two upgrades. However I only received the refund for two of these.

  The funny thing is that it does show I have a free account instead of the purchased one. Which means my payment is cancelled, i just did not receive the funds.

  Please advise.

  The blog I need help with is: (visible only to logged in users)

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  heliodore · Member · Mar 7, 2016 at 7:46 am

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  Hi,

  It may take some time for that refund to appear on your bank statement, but you can find the refund receipt now in your Billing History: https://wordpress.com/me/billing

  Happy blogging!

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  soevereinifs · Member · Mar 7, 2016 at 8:41 am

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  Hi,

  Thanks for the overview. It indeed displays no refund for the €99,- for purchasing the premium theme. However it also displays in the upgrades section that I do have a free account, so the information contradicts.

  I’m also pretty sure that I did request a refund. I’m happy to send the financial overview via a private channel.

  Thanks in advance.

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  heliodore · Member · Mar 7, 2016 at 9:06 am

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  I added the modlook tag so that WordPress.com Staff can have a look at it.

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  soevereinifs · Member · Mar 7, 2016 at 9:52 am

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  Thanks, appreciate it.

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  staff-doublebassd · Staff · Mar 7, 2016 at 4:34 pm

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  Hey there,

  Not a problem! I have canceled your subscription for the premium plan and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,

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  soevereinifs · Member · Mar 8, 2016 at 7:22 am

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  Thank you darnelldibbles. I now see the refund in the overview.

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  staff-doublebassd · Staff · Mar 8, 2016 at 3:44 pm

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  Not a problem!