Refund on purchasers x 2

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  vinceluppino · Member · Sep 11, 2020 at 9:12 pm

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  I purchased two plans last week and would like a refund as the purchase was incorrect I purchased premium plan for $120AUD on the 05/09/2020 then upgraded to a business plan for $276AUD Paypal on 05/09/2020 how can i cancel as none of the repurchase appear on my managed purchases?

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  ryrhino00 · Member · Sep 11, 2020 at 9:27 pm

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  Hi,

  Please wait for a Staff member to help you.

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  kokkieh · Staff · Sep 12, 2020 at 8:01 am

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  HI there,

  What is the URL of the site you bought these upgrades for?

  The vinceluppino account you’re using to post here only owns a free site, https://httpsadelaidebuildingandpropertyinspections.wordpress.com/, and has never bought any upgrades from us.

  If you’ve bought upgrades for another site on WordPress.com, you did that while logged in as a different username account, and you need to be logged in as that account to cancel these upgrades.

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  vinceluppino · Member · Sep 12, 2020 at 10:04 am

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  Hi,
  This is the only site I was working on both payments have been debit from my credit card. $120 and $276 on 7 September 2020 each payment has a number of [redacted by staff] and the transaction was complete through my paypal account.
  I havent set up any other accounts?
  Regards Vince

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  kokkieh · Staff · Sep 12, 2020 at 12:37 pm

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  Please do not post sensitive information like payment reference numbers here. This is a public forum, what anyone with access to the internet can read.

  This is the only site I was working on

  What is the site?

  There is only one site in your account, https://httpsadelaidebuildingandpropertyinspections.wordpress.com/, and that site is completely empty, and has never had any paid upgrades associated with it.

  The transaction number you’ve provided also does not match any transactions in our system.

  Searching your name as indicated in this account, Vince Luppino, I do see transactions for the amounts you mentioned on a site, https://adelaidebuildingandpropertyinspections.wordpress.com. Does that sound like your site?

  If so, that site belongs to a completely different account, and we’ll need you to log in as that account to cancel and refund your upgrades.

  If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.