Refund on renewal

• 

  bekihayler · Member · Jan 31, 2021 at 3:14 pm

  • Copy link
  • Add topic to favorites

  Hello,

  I’d like to cancel my WordPress account and get a refund on my renewal purchase if at all possible. I am not using the site anymore and £36 has just come out of my account.

  Many thanks,
  Beki

• 

  staff-totoro · Staff · Jan 31, 2021 at 11:44 pm

  • Copy link

  Hi there,

  I do not see any upgrades under your @bekihayler WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

• 

  bekihayler · Member · Feb 1, 2021 at 7:54 am

  • Copy link

  Hello, the email is (email visible only to moderators and staff) and the website is http://www.theselfedituk.co.uk

  It is probably not showing up because I’ve tried to delete everything. It wasn’t an upgrade, it was an automatic renewal and it seems to be processing a refund now as I received an email confirming.

• 

  aleone89 · Staff · Feb 1, 2021 at 9:41 am

  • Copy link

  Hello there,

  Many thanks for that additional information.

  I’ve reached out via email to help bring this to a resolve.

  Please be sure to check any spam folders or promotional tabs that may be open.

  Many thanks in advance.