Refund on renewal
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Hello,
I’d like to cancel my WordPress account and get a refund on my renewal purchase if at all possible. I am not using the site anymore and £36 has just come out of my account.
Many thanks,
Beki -
Hi there,
I do not see any upgrades under your @bekihayler WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.
Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.
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Hello, the email is (email visible only to moderators and staff) and the website is http://www.theselfedituk.co.uk
It is probably not showing up because I’ve tried to delete everything. It wasn’t an upgrade, it was an automatic renewal and it seems to be processing a refund now as I received an email confirming.
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Hello there,
Many thanks for that additional information.
I’ve reached out via email to help bring this to a resolve.
Please be sure to check any spam folders or promotional tabs that may be open.
Many thanks in advance.
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