refund on template that i want to return within the 14 day trial period
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i bought the template Sweet Life | coffee and cakes. It is not working for me as it calls for some coding . I want to return it and get a refund on my 69.00 cost
wendy grossman
wendysvegetariankitchen.comThe blog I need help with is: (visible only to logged in users)
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You did not buy that theme here because it’s not sold here https://wordpress.com/themes/filter/staff-picks/type/premium/
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http://www.wendysvegetariankitchen.com/ is not a WordPress.com hosted blog. I’m sorry but we are unable to provide support for any sites that are not hosted here at WordPress.COM and our support docs do not apply to your site.
WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. http://en.support.wordpress.com/com-vs-org/
If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the Theme support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
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Also note that there are no premium themes included in the Premium bundle or the Business Bundle of upgrades for WordPress.com blogs like http://wendysvegetariankitchen.wordpress.com/
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WPCHRG.COM
it seems to me i paid to wp.comTransaction Date:
Monday, 11/17/2014
Posted Date:
Tuesday, 11/18/2014
Details:
Technology Services
Appears on your statement as:
WPCHRG.COM 8772733049 CA 94110 USA -
Which WordPress.COM blog did you purchase that theme for p[lease? And, under which username account did you purchase it?
I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond.
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http://sweetlifedemo.wordpress.com
and it had a very strong 14 trial period attached to the sale.
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user account would be wendy grossman
wendysvegetariankitchen.com is the website i was trying to recreate in word press. i already have a published website by this name in WIX -
i am sorry i dont know how to subscribe to this tread. can you guide me please>
i dont want to dispute this with my cc card co. as that will be a pain for WO -
sorry
seems i amYou are subscribed to this topic – unsubscribe or view your subscriptions
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No problem and not to worry as Staff will assist you when they work their way forward to this thread.
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Hello! It doesn’t look like you purchased this theme from us.
I’m happy to help you set up the Sweet Life theme if you’d like though. :)
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Whoops! I’m sorry. I missed your transaction details above.
I’m happy to refund that purchase, however it is associated with another account. In order to refund it, I’ll need the request to come from that account.
Or I’m happy to help you set up this theme the way you want!
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what account did it come from? it is me, wendy grossman what more do you need to know?
w
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its my credit card and my account at word press you need my email?
(email visible only to moderators and staff)
(email visible only to moderators and staff)other than that i dont know what information your looking for
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I can’t tell you any information about the account. However, the only way that I can confirm that you are able to make changes to that site is if you contact us from the WordPress.com account that originally made the purchase. To be clear, this is an account with a username that is not wendysvegetariankitchen. Do you have another WordPress.com username?
If you’re certain that this other account is yours, but you do not have access to it, let me know and I can move this to a private email where we can work on getting you access to the account.
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i dont understand what you want from me. lets move this to a private email
wgrossman at hvc dot rr dot com
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