Refund or fix this

• 

  richardwheel88 · Member · Jul 1, 2020 at 1:13 pm

  • Copy link
  • Add topic to favorites

  I bought a plan, the activation key is not working

• 

  staff-doublebassd · Staff · Jul 1, 2020 at 5:18 pm

  • Copy link

  Hi there,

  I do not see any history of charges under the account you are contacting us from, richardwheel88. What plan did you purchase and in connection to what site?

• 

  richardwheel88 · Member · Jul 1, 2020 at 9:11 pm

  • Copy link

  Hi there, as a new user I realized there is a difference between the wordpress.com vs .org.

  I have purchased the subscription from the wordpress.org and the key is not working anymore.

  The website is practisevitality.com

• 

  writer0001 · Member · Jul 1, 2020 at 9:14 pm

  • Copy link

  Hi @richardwheel88, unfortunately, here on the WordPress.com forums, staff are unable to help with requests about WordPress.org (as these are two entirely different sites.)
  As you use the open-source WordPress software (WordPress.org), you’ll need to go to their forum to get help: https://wordpress.org/support/forums/
  If you want to know more about the differences between WordPress.com and the WordPress software you can read the support post:
  https://wordpress.com/support/com-vs-org/

• 

  staff-blorbo · Staff · Jul 1, 2020 at 9:54 pm

  • Copy link

  WordPress.org doesn’t sell anything, it’s free software.

  Who is the merchant listed as on the transaction?

• 

  richardwheel88 · Member · Jul 2, 2020 at 8:12 pm

  • Copy link

  Apologies. Ye,s it the pro plugin I bought from word press, to enable sticky headers etc… The link I bought from is below.

  Now my key is not working for one site (3bundle deal) ” It is already installed on 3 devices” I suspect due to amount of times i had to reset WP

  https://oceanwp.org/core-extensions-bundle/?utm_campaign=4th%20of%20July%202020%20%28XWsJ5t%29&utm_medium=email&utm_source=%5BSegment%5D%20Everyone&_ke=eyJrbF9lbWFpbCI6ICJyaWNoYXJkd2hlZWw4OEBnbWFpbC5jb20iLCAia2xfY29tcGFueV9pZCI6ICJQOWRpODkifQ%3D%3D

• 

  staff-blorbo · Staff · Jul 2, 2020 at 10:15 pm

  • Copy link

  Ok, you purchased that from OceanWP, not WordPress.

  You’ll need to contact them about this: https://oceanwp.org/support/