Refund or fix this
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Hi there,
I do not see any history of charges under the account you are contacting us from,
richardwheel88. What plan did you purchase and in connection to what site? -
Hi there, as a new user I realized there is a difference between the wordpress.com vs .org.
I have purchased the subscription from the wordpress.org and the key is not working anymore.
The website is practisevitality.com
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Hi @richardwheel88, unfortunately, here on the WordPress.com forums, staff are unable to help with requests about WordPress.org (as these are two entirely different sites.)
As you use the open-source WordPress software (WordPress.org), you’ll need to go to their forum to get help: https://wordpress.org/support/forums/
If you want to know more about the differences between WordPress.com and the WordPress software you can read the support post:
https://wordpress.com/support/com-vs-org/ -
WordPress.org doesn’t sell anything, it’s free software.
Who is the merchant listed as on the transaction?
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Apologies. Ye,s it the pro plugin I bought from word press, to enable sticky headers etc… The link I bought from is below.
Now my key is not working for one site (3bundle deal) ” It is already installed on 3 devices” I suspect due to amount of times i had to reset WP
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Ok, you purchased that from OceanWP, not WordPress.
You’ll need to contact them about this: https://oceanwp.org/support/
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