Refund payment

  • Unknown's avatar
    larenthia · Member ·

    Hi, i bought your plugin Mar 10, 2022
    extensions Order Status Control. I cant use plugin anymore because the web solution was changed and i was use my 30 days refund.

    Thanks

    With regards

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there! You’re posting to the free support forums for sites hosted here at WordPress.com and I don’t see any WordPress.com purchases under the account you’re currently logged into.

    Did you purchase “WooCommerce Order Status Control” from WooCommerce.com? If so, since this purchase was made from SkyVerge, they would need to be the ones to process that refund for you and you need to request a refund from your WooCommerce Account Page.

    Account

    I hope that clarifies things!

  • Unknown's avatar
    larenthia · Member ·

    Hi there, this refund is so … complicated.

    I wrote to place what i found. I didnt find any way to refund that so i wrote a ticket.
    i was trying to find some email or something but there is unfortunately nothing like this.

    please help mi with that refund. Im new at wordpress com.

    Thanks

  • Unknown's avatar
    larenthia · Member ·

    I wrote you on 7 april with this request so 30 days is still there.

    I dont see any 3 dots in account to refund or what that tutorial is saying. :///

  • fstat · Staff ·

    Hi there,

    To request a refund or open a ticket with WooCommerce.com support, you’ll have to log in with your @larenthia account. Are you sure you’re using that account?

  • Unknown's avatar
    larenthia · Member ·

    Hi, larenthia was my project / ecoomerce but now i have diferent projects.

    Im logged in that account whats the problem please ? :)

  • supernovia · Staff ·

    I think one of my colleagues spotted the issue. Can you manage the upgrade here?
    https://woocommerce.com/my-account/my-subscriptions/

  • Unknown's avatar
    larenthia · Member ·

    Hi, what i need to do ? I just want my money back from that plugin. Please do that.

    Thanks

  • staff-doublebassd · Staff ·

    Hi there,

    To request a refund:

    • Go to WooCommerce.com > Account > Orders
    • Select the order number of the product you want to refund.
    • Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund.

      • Note: If you do not see the ellipsis icon, it means the 30-day period has passed.

    • Click the link to Request a refund. A Refund Request Form displays.
    • Select a refund reason from the drop-down menu and add details about your reason for the refund request.
    • Select Request Refund.

    An automated response confirming receipt is sent to the email address associated with your account. Once we’ve had a chance to review the request, we will be in touch about the refund process.

    For more information on getting your refund processed, please take a look at the WooCommerce support page:

    Refund Policy

    Hope this helps.

  • Unknown's avatar
    larenthia · Member ·

    Hi, its true that i dont see any 3 dots now. But i didnt know that some 3 dots even exist before and i was typing you here on forum in 30 daj period. So can we solve it somehow ?

    Thanks, with regards.

  • staff-doublebassd · Staff ·

    Hi there,

    You will need to reach out to a WooCommerce staff as we do not have access to your particular account on our end.

    Please reach out to them at https://woocommerce.com/contact-us/

    They will be able to access your account and assist with the refund.

    Thanks!

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