Refund Pending for cancellation done
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Hi Good Morning
Thanks for your update !
Would request you to check from your payment team by which mode have they processed the refund.
and please share the exact transaction ID i.e. proof of refund initiated by your payment team so that i can push my bank
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Both of these were processed as reversals, so they don’t have a transaction number. The original transaction was simply reversed and should not be on your account anymore.
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Yes the transaction is still reflecting in my account.
Since you have not processed the refund, so my bank could not help me in this.If you want i share my bank statement screenshot.
Please process the refund because reversal thing is not working.
Regards
Saurabh -
Basically when the charges were made, you cancelled quickly. So instead of taking money then refunding you, we cancelled the charge completely. It should show as though we never charged you at all.
We are going to see if we can get more information from the payment provider, but if you’ll please provide this information to your bank, too, that would help.
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I have already communicated this to my bank will do that once again today.
meanwhile please check with your payment provider snd confirm whether your team received the money or not.
Coz my bank will raise dispute against this transaction today and onus would be on you guys to prove that amount has been refunded by you.
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Hi Team
I have confirmed from my bank and they are saying that amount has been debited from your account on 20th Feb 2020 for INR 3660 for which i received following msg on my phone
“Txn of INR 3,660.00 done on Acct XX863 on 20-Feb-20.Info: MSI*WORDPRESS.”
And my bank told there is no refund standing in my account regarding this from wordpress side.
I don’t understand the logic if amount has been debited from my account then how your team has not received that and without receiving how you can reverse the transaction.
The things are pending from your side.
It has nothing to do with my bank.
please look into this matter seriously and resolve this as soon as possible.
I don’t like following up on this on regular basis.
If u want i can also provide the confirmation regarding this transaction that amount has been paid to wordpress and that no refund has been generated yet by them.
please stop the harrasement and refund my money as soon as possible.
looking forward to hear from you
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We’ve double-checked and can confirm that the charges were indeed reversed.
We’re reaching out to the payment provider to give you a number to track this down at your bank.
We’ll let you know once we get this. -
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If you have reversed the transaction then it shouldn’t take much time to get reflected in my account , its almost 17 days now still i have not received the amount.
Also my bank confirmed that there is no refund or reversal standing in my account.
Please share the exact transaction detail through which transfer has been made, so that i can show it as a proof to my bank that your team has processed the refund / reversal and the same should be reflected in my account.
Regards
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I have contacted our billing team, they are usually off on Sunday, but we’ll let you know when we hear back.
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That was fast.
You can let your credit card provider know that the STAN code for both is 101346.
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Hi Team,
This is the reply which i got from my bank.“In continuation to our e-mail dated March 6, 2020. We would like to inform you that, we have checked the details related to refund and we confirmed that still we have not received the refund and amount has been paid to the merchant. As per the attachment, they will process the refund and credit will happen within 7-10 working days. For further resolution,we request you to check with merchant”
Refund has not been processed from your end.
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Our payment processor confirmed that this is not a refund but rather a payment reversal.
Please provide your bank with the STAN code staff-blorbo posted above.
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Can you please explain what is STAN code?
also as per my bank amount got deducted from my account and deposited with your bank, how come reversal cannot be termed as refund.
In banking there is debit and credit, if a debit has been in my account that means amount reached your account, and if reversal was done then it should have reflected in my account
Also initially your team told it takes 7 to 10 business days to process the refund, but refund didn’t came in my aacount
and after 15 days you are saying that it is not refund but a reversal
as per my bank refund takes 7 to 10 working days
and there is nothing standing in my account in reversal also.
please help i am so much frustrated by this struggling between my bank and you ending with no solution
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Hi Team
Thanks for your continuous support.
I shared the STAN code with my bank and they told they will check whether the merchant has claimed the amount or not?In case if merchant has not claimed the amount then amount will be reversed within 9 working days.
In case if merchant has claimed the amount in that case they will raise chargeback and may take 30 to 120 days.
Request you to please confirm from your side, whether you have claimed the amount or not?
till now what i understand is that amount was not received by your team and before that your team reverse the charge.
Please confirm my understanding and revert
Regards
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Request you to please confirm from your side, whether you have claimed the amount or not?
We have told you numerous times that we haven’t claimed the funds. The transaction was reversed.
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