Refund – Plan cancellation

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  tildeupcycled · Member · Mar 1, 2020 at 10:38 pm

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  Hello, I asked for a cancellation and refund of my Plan within the 30 days period of notice, but just before I did so, my credit card got stolen and I had to cancel it. I am afraid I won’t get the money back. Can you please help ? Mathilde Sechet

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  staff-mckluskey · Staff · Mar 2, 2020 at 12:15 pm

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  Hi Mathilde,

  I’m sorry to hear your card got stolen.
  You should reach out to your bank and ask about the refund. It was already processed on our end on February 27 and we can’t do anything about it at this point.
  My guess is it should reach your account even though the card was changed but only your bank will be able to confirm that.

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  blanketprogram · Member · Mar 2, 2020 at 4:35 pm

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  WordPress.com Receipt (redacted)

  I sent a request for refund for a purchase not made by me

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  tildeupcycled · Member · Mar 2, 2020 at 4:36 pm

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  thank you !

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  staff-zinnia · Staff · Mar 2, 2020 at 6:20 pm

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  blanketprogram – Use the contact support link on the right hand side of the https://wpchrg.wordpress.com/ page.