Refund please…

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  stonelyonsmedia · Member · Sep 7, 2013 at 5:23 pm

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  Good morning. Yesterday I purchased the $99 wordpress.com package hoping to install the video WPZoom theme which I had already purchased. Unfortunately I now see that I really should have gone with another self-hosting option. Sorry, a little new to this. So I will go with wordpress.org or another site, but I would like to get a refund on my purchase, thanks.

  Also, it is really unclear to me how to get a refund. I think the process could be much more intuitive. If someone wants a refund, they should not have create a forum post to do this. I would recommend that under “support” there be a very clear process on how to get a refund. If it exists, it certainly was not clear to me. Thanks for your time.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 7, 2013 at 6:28 pm

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  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund from your dashboard. > Dashboard > Store > My Upgrades

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  If applicable also see http://en.support.wordpress.com/bundles/#canceling-a-bundle

  Note: It takes from 1 – 2 weeks for the refund to be received.

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  stonelyonsmedia · Member · Sep 7, 2013 at 11:54 pm

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  Ah, wonderful! Thanks very much. Greatly appreciated.

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  timethief · Member · Sep 8, 2013 at 12:08 am

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  You’re welcome and best wishes.