Refund? Please

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  sandiegoofficiant · Member · Dec 3, 2014 at 7:27 pm

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  Hello,
  I was hoping I could receive a refund for my premium service. I have never used your services. (I tried to create a site with minimal success.) When I signed up for the premium service I was confused about the difference between wordpress.com and wordpress.org. I realize now that I can use your .org service.

  Thank you

  Steve Haslet

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 3, 2014 at 7:31 pm

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  Refunds are time limited. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there.