REFUND PLEASE
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I would like to refund on my purchase of WordPress Premium (it’s been 19 days since I purchased it). When I go the the purchases page, it does not show what is displayed on the help instructions for getting a refund. It only talks about getting upgrades.
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Unfortunately you have linked your wordpress.COM username to the wordpress.ORG page rather than to the wordpress.COM hosted site you purchased the upgrade for. Please provide the relevant wordpress.COM site link starting with http:// so you can proceed.
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Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.
Clicking this link should display all blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityProvided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. If the timeframe for refunds has passed you can cancel the upgrade and also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
IMPORTANT NOTE: Do you wish to use the domain URL on another site? Staff need to know that answer to that question.
I typed modlook into the sidebar tags on this thread for a Staff follow-up to be sure you succeed. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hey there,
Not worries. I have canceled your subscription for the premium plan and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.
Please let me know if you have any other questions.
Take care,
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I need to refund the mapping I just bought for burntbridgepress.wordpress.com It is mapping the blog now to an Asian porn site. I do not know what to do and would like to cancel the mapping immediately.
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Hi @jasonwstuart,
I have added the modlook tag to this topic so Darnell or another staff member can help you with your request.
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Hey @jasonwstuart,
Not a problem! I have canceled your subscription for burntbridge.net and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.
Please let me know if you have any other questions.
Take care,
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Please cancel and refund my domain registration renewal for eko-deko.com. It says I can cancel and get a refund since the 48 hours has not yet passed, but gives a message “This upgrade cannot be cancelled.” when I press the button “cancel and refund”. Then I visit the support section and get stuck in loops. This does not help a bit https://en.support.wordpress.com/cancel-domain/
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Hello @petsmatter, I have added the modlook tag to this post in order to get a staff member to assist you.
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The 48 hour cancel window only applies to new registrations. Domain renewals can only be cancelled by staff, so you did the right thing to post here.
Before I can cancel your domain, I have to confirm that you understand the following: If you cancel a domain you give up ownership of it. We cannot guarantee if or when the domain will be available again, and you might not be able to register it again in future. Additionally, this will cancel the domain immediately, so it won’t expire only on 13 January as it was originally supposed to.
If you want to use that domain with another site we can help you transfer it instead.
Please confirm how you would like me to proceed.
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Yes I am giving up the domain for good – it’s just a project I discontinued. Thanks for your help!
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I have cancelled your domain and refunded the renewal fee. Let me know if I can help with anything else.
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I have four days trying to cancel my premium plan and i cant! i had to send a lot of messages and nothing, please cancel and refund my premium plan!!! my blog is ajidulcebanquetes.com
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We have responded to you via email two days ago. Please check your email’s spam folder if you did not receive our reply.
As you have a custom domain as part of your plan I must confirm if you want to cancel the domain as well? Keep in mind that once you cancel a domain, you give up ownership of it, and we cannot guarantee that you’ll be able to register it again.
Once you confirm that, I can process your refund for you.
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