Refund Please

  • Unknown's avatar
    seedsandtime · Member ·

    Hello,
    I was not aware that I was on an auto renewal and would like to terminate at this time please.
    Thank you.

  • kokkieh · Staff ·

    Hi there,

    Of what site are you speaking? The WordPress.com account you’re using to post here has never owned any upgrades with us.

    To cancel an upgrade, you need to be logged in as the account that owns the upgrade in question.

    If you’re not sure what site the renewal payment is for, please search for the charge at https://wpchrg.wordpress.com/ – enter the transaction details on that form, and it will tell you if that charge exists on our end and what site it’s for.

    You can also use the Contact Support link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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