refund policy

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  halahasanieh23 · Member · Feb 22, 2024 at 3:49 pm

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  After purchasing a domain, I requested a refund and was approved. They sent me an invoice via email, but so far no money has reached my account. Please explain.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Feb 22, 2024 at 4:08 pm

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  A refund usually takes about 10 business days. However banks outside the USA or credit card companies usually need a lot more of time – https://wordpress.com/support/refunds/#when-do-i-get-my-refund

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  chatchai3865 · Member · Feb 22, 2024 at 10:30 pm

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  It might be a problem with your bank transferring the refund. Check with the bank and tell them that you are expecting a refund.
  Well, at least my bank does this all the time when I’m expecting a refund from any place. For my bank, it usually takes 21 days to process it. The bank might see it in their system, but you don’t see it on your account. They explain that they do it for security reasons.

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  fstat · Staff · Feb 23, 2024 at 1:58 pm

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  Hi @halahasanieh23,

  I’ve sent you an email with more information regarding your refund. Please follow up there.