Refund Premium subscription and domain renewal

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  thescoutingreportmusic · Member · May 20, 2019 at 3:21 pm

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  On May 3rd I was charged for an recurring Premium subscription and a domain registration. On May 20th I cancelled the Premium account and domain, and would like to be refunded for these charges. I do not use the site or the account anymore. I understand the refund policy and that I am outside the time frame to be refunded for the domain registration, but would like to be refunded at least for the cancelled subscription.

  The blog I need help with is: (visible only to logged in users)

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  thescoutingreportmusic · Member · May 20, 2019 at 3:35 pm

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  I’d also like to be contacted by someone so I know my message has been received and that the refund is on its way. Thank you.

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  jnr4u2 · Member · May 20, 2019 at 3:40 pm

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  Hi,

  I’ve tagged a support staff to help look into this. Please, hold on while they get back to you

  Thanks :)

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  staff-doublebassd · Staff · May 20, 2019 at 5:07 pm

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  Hey there,

  I have canceled your subscription for WordPress.com Premium and refunded $117 of the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,

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  thescoutingreportmusic · Member · May 20, 2019 at 5:48 pm

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  Thanks, I’ll keep an eye out for it. I very much appreciate the help!

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  thescoutingreportmusic · Member · May 21, 2019 at 6:05 pm

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  I’ve received the full refund. Thank you very much! I really appreciate it.

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  supernovia · Staff · May 21, 2019 at 8:13 pm

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  Thank you for the update… we’ll close this case! If you need more help you can reach out here.