refund purchase

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  linkedupconsulting · Member · Feb 26, 2016 at 5:31 pm

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  First time building a site, and have decided to go another way
  Please refund purchase

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 26, 2016 at 5:33 pm

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  Exactly which upgrade are you referring to?
  We need details such as:

  The username account that purchased the upgrade.
  The underlying .wordpress.com blog the uypgrade was purchased for.
  Any domain URL that is involved in the transaction.
  The date the upgrade was purchased.
  The date the refund was requested.

  If you purchased a domain URL through waordpress.com and kept it to use it on another site then, of course, there will be no refund for that portion of the upgrade.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  linkedupconsulting · Member · Feb 26, 2016 at 5:58 pm

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  Thank you, we would like a refund on purchasing the professional package upgrade, it has been over 30 days, however, we never made use of the site and are not going to

  We purchased the custom domain through GoDaddy

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  timethief · Member · Feb 26, 2016 at 6:01 pm

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  Whether or not you made use if the upgrade is irrelevant. If over 30 days from the purchase date has expired there will be no refund provided.

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  linkedupconsulting · Member · Feb 26, 2016 at 6:05 pm

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  is there anyone i can talk to about this?
  was not aware of the refund period

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  timethief · Member · Feb 27, 2016 at 9:49 pm

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  I’m sorry you did not read the relevant support doc at https://en.support.wordpress.com/refunds/