Refund Query
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Its been more than 10 days and yet i didn’t receive my refund kindly look into it and update me
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hi there,
Thank you for contacting WordPress.com! I am happy to help you with your questions.
I have checked your account and see that the recent refund has been processed as a reversal. Usually, this means the refund was issued before the original charge was settled with your bank, so the original charge will simply disappear from your bank statement without a refund being issued.
I hope this helps. Let me know if you have any further questions that I can help you with 😊
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Hi @samjosej0318,
I have contacted you via email regarding the refund inquiry. I recommend replying to the email so we can assist you with this.Additionally, I strongly advise against sharing any private information, including payment details, in this forum to protect your security.
Let us know if you need anything else.
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I have the bank statement in the mail
Kindly look into it and please provide me with a resolution.
Waiting for your response -
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Hi there! Thanks for sharing the statement, we’ve responded to your email.
Since this is billing-related, we recommend continuing the conversation via email. Feel free to reply directly there so we can assist you further.
We hope this gets sorted for you soon!
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Hello @aprillillis1967!
I couldn’t find any purchases linked to your account. If you need help with a purchase made using a different account, please email us at help@wordpress.com. For privacy reasons, we’ll be happy to assist you from there.
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