Refund Query

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  samjosej0318 · Member · Aug 2, 2025 at 1:18 pm

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  Its been more than 10 days and yet i didn’t receive my refund kindly look into it and update me

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  marutim · Staff · Aug 2, 2025 at 1:24 pm

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  Hi there,

  Thank you for contacting WordPress.com! I am happy to help you with your questions.

  I have checked your account and see that the recent refund has been processed as a reversal. Usually, this means the refund was issued before the original charge was settled with your bank, so the original charge will simply disappear from your bank statement without a refund being issued.

  I hope this helps. Let me know if you have any further questions that I can help you with 😊

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  samjosej0318 · Member · Aug 3, 2025 at 12:03 pm

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  Can you please elaborate again.

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  samjosej0318 · Member · Aug 3, 2025 at 12:27 pm

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  I spoke to my bank regarding this query
  They mentioned the money has only been debited.

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  samjosej0318 · Member · Aug 3, 2025 at 12:28 pm

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  I need someone to give me a clear explanation about this.

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  josefhtest · Member · Aug 3, 2025 at 5:12 pm

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  Hi @samjosej0318,
  
  I have contacted you via email regarding the refund inquiry. I recommend replying to the email so we can assist you with this.

  Additionally, I strongly advise against sharing any private information, including payment details, in this forum to protect your security.
  

  Let us know if you need anything else.

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  samjosej0318 · Member · Aug 4, 2025 at 12:15 pm

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  I have the bank statement in the mail
  Kindly look into it and please provide me with a resolution.
  
  Waiting for your response

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  samjosej0318 · Member · Aug 5, 2025 at 1:03 pm

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  Please respond

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  staff-arya · Staff · Aug 6, 2025 at 6:34 am

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  Hi there! Thanks for sharing the statement, we’ve responded to your email.

  Since this is billing-related, we recommend continuing the conversation via email. Feel free to reply directly there so we can assist you further.

  We hope this gets sorted for you soon!

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  aprillillis1967 · Member · Aug 6, 2025 at 11:57 am

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  i need to cancel my order and get a refund please

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  elcristofue · Member · Aug 6, 2025 at 12:11 pm

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  Hello @aprillillis1967!
  
  I couldn’t find any purchases linked to your account. If you need help with a purchase made using a different account, please email us at help@wordpress.com. For privacy reasons, we’ll be happy to assist you from there.