Refund Question
-
Hi there! I purchased the Personal Plan, cancelled the plan and mapping domain, but didnt get refunded for the mapping domain.
The blog I need help with is: (visible only to logged in users)
-
re: Refunds
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.re: Canceling upgrades and disabling auto renew
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?
5. When did the refund request and upgrade cancellation, or the domain expiration take place?I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
Apologies for the trouble!
I checked your ellelasilhouette WordPress.com account and I found that you were refunded $30.88 CAD on 2017-03-09 for the Premium Plan minus the ellegriffin.design domain. This could have happened if you initiated a refund and then transferred the domain manually. It’s an unusual case. I verified that ellegriffin.design is no longer registered through WordPress.com and is now using GoDaddy as a registrar. I went ahead and refunded the additional $17.00 CAD just now and you should see the fund appear in your bank within the next few days.
-
-
- The topic ‘Refund Question’ is closed to new replies.
WordPress.com Forums 