Refund receipt

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  looksdelic · Member · Feb 11, 2023 at 12:10 pm

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  I canceled my business plan yesterday and received a confirmation but didn’t receive any documentation showing the refund. Can you please provide the receipt? Thank you!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  looksdelic · Member · Feb 11, 2023 at 12:15 pm

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  I definitely didn’t mean to post this publicly sorry! The form made it seem like I was contacting support “happiness engineers”. And now I don’t see anyway to remove the comment either. This is quite the system!

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  staff-totoro · Staff · Feb 13, 2023 at 1:32 am

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  Hi there,

  For free sites on WordPress.com we offer support here in our public forums. Private support is afforded under the Business Plan, which I can confirm you have cancelled and is no longer listed: https://wordpress.com/me/purchases/

  Please note that the refund period for monthly plan upgrades is 7 days but in this case the cancellation you made happened outside of that period, so no refund was processed. I can however confirm that there are no pending charges and no active upgrades on your account.

  Let us know if you need further assistance or if you have any questions.

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  looksdelic · Member · Feb 13, 2023 at 2:16 am

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  I have written confirmation that a refund exemption was granted. Is there a way to contact a customer service person directly being that this is a personal matter and not a public forum issue?

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  aisajib · Member · Feb 13, 2023 at 4:10 am

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  Hi there!

  I see you have an open ticket with us about this request. We’ve just replied to you via email. Please check your inbox and let us know there if you have more questions.

  Regards