Refund Request

• 

  callairpowersite · Member · Mar 7, 2017 at 3:00 pm

  • Copy link
  • Add topic to favorites

  Please refund the domain mapping cost of $13 from Feb 25, 2017. I paid $99 and was only refunded $86. Your product is confusing and I am frustrated (which is why I immediately cancelled within a few hours). Why is there no one at WordPress to ask? No phone or contact number?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 8, 2017 at 12:16 am

  • Copy link

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  gemmacevans · Member · Mar 8, 2017 at 2:01 pm

  • Copy link

  Hello,

  I’ve just refunded the remaining $13 to you.

  Refunds usually take about a week to process and show up on your statement. You can view, print or email yourself a copy of the refund receipt from your Billing History here:

  https://wordpress.com/me/purchases/billing

  Why is there no one at WordPress to ask? No phone or contact number?

  The Premium plan gave you access to Live Chat Support and a Contact Support form. Now your plan has been cancelled, I can help here. Is there anything you need help with?