Refund Request

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  hyperionrepublic · Member · May 23, 2017 at 4:15 am

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  Good afternoon. I specifically remember clearly cancelling my services here a year ago when I transferred my domain. Why was I charged 99 dollars? I cancelled my subscription.

  Additionally, your ‘refund’ option has taken 25 dollars from me by only giving me back 73 dollars. I request the entirety of my funds be returned to me and my account disabled so that no further purchases may be made, nor services provided, in my name. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 23, 2017 at 11:07 am

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  Hello @hyperionrepublic
  I am tagging this thread for staff attention.

  Please be patient, someone from the staff will be here to assist you soon.

  Thanks! 🙂

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  gemmacevans · Member · May 23, 2017 at 12:39 pm

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  Hi hyperionrepublic,

  I specifically remember clearly cancelling my services here a year ago when I transferred my domain. Why was I charged 99 dollars?

  It appears your plan was still active and auto renewed a few days ago. hyperionmight.com hasn’t been transferred and was cancelled along with your plan on 2017-05-23.

  I’ve just refunded the remaining $26 and you can view a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  The refund should reach your account in 7-14 business days.

  I request the entirety of my funds be returned to me and my account disabled

  I’ve double checked your account and the plan is no longer active — there is confirmation of this on your Manage Purchases page:

  https://wordpress.com/me/purchases

  If you do want to disable your account, please follow these steps:

  https://en.support.wordpress.com/deleting-accounts/

  Come back to me if you need anything else.

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  hyperionrepublic · Member · May 23, 2017 at 8:12 pm

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  Thank you both for your quick response and assistance. I greatly appreciate it and apologize for any hostilities. Have a wonderful day.

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  otpidusprime · Member · May 24, 2017 at 7:13 am

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  no worries @hyperionrepublic!
  you’re welcome 😇

  Have a nice day!

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  gemmacevans · Member · May 24, 2017 at 8:44 am

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  No problem hyperionrepublic and you’re welcome :)

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  eugeniabrini · Member · May 24, 2017 at 1:07 pm

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  Good afternoon!
  I just want to ask if I can be refunded because I just trasferred my domain and so I’m not using the premium account wordpress.com anymore.
  WHat shll I do? Thank you

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  gemmacevans · Member · May 24, 2017 at 1:44 pm

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  Hi eugeniabrini,

  Please start a new thread for your question and tag it with ‘modlook’. Once you’ve done so, we can take a look.

  Thanks!