Refund Request

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  engperalta · Member · Jul 29, 2018 at 11:28 am

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  Hello, I have not requested for my site renewal and I was just charged with multiple products linked to an inactive site. Sorry, I could not clearly see that I was going to be charged for this auto-renewal so It just seems misleading.
  I could not see any email giving me the heads-up either. Is there a way I can request for refund? Thanks, C

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jul 29, 2018 at 3:29 pm

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  Hi –

  Is this for down2u.com? I will process that refund as soon as I hear back. Can you please let me know if there’s any chance that you want to use this domain again in the future? Either with us or another service… If you plan to use it again we need to get the domain restored asap so you don’t lose ownership of it.

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  engperalta · Member · Jul 29, 2018 at 8:03 pm

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  Hi Liz,
  Yes. It is. I was referring to down2u.com indeed.
  I have no plans to use this domain again. I’d be great if you could process a refund.
  Thank you,
  C

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  kokkieh · Staff · Jul 30, 2018 at 9:37 am

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  I have refunded the domain portion of your renewal payment as well. You should receive the full refund in about 10 business days, depending on your bank’s processing times.

  You can view our renewal policy here:

  https://en.support.wordpress.com/auto-renewal/