Refund request

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  fairytomo444 · Member · Jul 30, 2018 at 7:52 pm

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  Hi there, I’d like to request cancel and refund the last payment, it was USD20.00 for
  Akismet Pro & VaultPress Premium Bundle Monthly Subscription

  I think I did cancel the subscription as soon as I saw the payment, but the site didn’t say anything about refund.
  Please process and let me know.
  Thank you.

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  fairytomo444 · Member · Jul 30, 2018 at 7:53 pm

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  Sorry, the figure was USD29.00, not 20.

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  timethief · Member · Jul 30, 2018 at 7:58 pm

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  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  thesacredpath · Member · Jul 30, 2018 at 10:53 pm

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  Hi, @fairytomo444, what is the address of the site you are asking about and I can look into it for you?

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  fairytomo444 · Member · Jul 31, 2018 at 7:26 pm

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  http://fairytomo.com

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  brookedot · Member · Jul 31, 2018 at 11:02 pm

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  Hi there,

  While we typically only offer refunds for the first 30 days of a subscription, as a courtesy I have refunded the July 25th of your Akismet and VaultPress plan.

  Let us know if you have any additional questions or we can help you with anything else.